Rating of the best tour operators in Novosibirsk in 2020

It is possible to organize a family vacation at sea, with friends in the mountains, an excursion in any city in Europe, study abroad, in any season. To resolve the issue, you should contact a reliable tour operator. A professional team will select a tour at the client's request, help with insurance and paperwork, and deliver it comfortably to the place of stay. How to choose a competent organization in Novosibirsk, with a high-quality provision of travel services, we will figure it out in detail and draw up the TOP-5 of the best travel operators.

Tourist educational program

Travel agency and tour operator are different concepts, the difference lies in authority and responsibility.

The tour operator organizes and implements a completely finished tour: book hotels, book plane tickets, take out insurance, find accompanying persons during excursions, etc. The tour acts as a commodity with a price assigned by the operator himself. To provide such services, you must have a valid license. Insurance, accommodation and flight are the main components of a tourist product for obtaining it.

A travel agency is an intermediary organization that offers operator services to tourists and implements ready-made tours. The work of the travel agency is carried out after obtaining permission to sell services. Firms and agencies promote other people's products, without creating their own, receive a percentage for the sale of the tour. The travel agency can work simultaneously with several tour operators, offering tourists a wide range of tours.

Tour operator selection criteria

First, you should study the organization, read reviews, note when the license was issued: the earlier the date, the more stable the company. When contacting a reputable institution, several phone numbers may be indicated, including city ones. For the convenience of customers, large companies organize the work of several branches in different parts of the city. The tour operator offers low travel prices when it works directly without intermediaries.

When contacting the company, it is important to clarify questions related to a future trip. These include: the travel program, the cost of the voucher, price changes depending on the season, the date of the planned departure - arrival. Different operators may offer tours to the same location, similar programs with different prices. Too high or low price should alert.

The telephone operator must be literate and competent. Courtesy, courtesy and brevity are encouraged to obtain the most useful information. The client must complete the negotiations.

After the phone call, visit the tour operator's office. An important external sign is the level of service. A reliable company is always full of clientele. Comfortable conditions should be accompanied by minimal waiting times. Inconvenient conditions indicate the carelessness of the staff, which is observed in the design of the tour. Agency employees should be polite, competent, attentive and not indifferent to clients.Staff desks should be kept in order, neatly folded stacks of papers indicate the ability to quickly find the right tour. This factor will reassure the client that his papers will not get lost in the chaos.

The room should have a well-thought-out design and modern office equipment. It is recommended that licenses, diplomas, certificates and other documents confirming the quality of work and professional competence, a kind of "board of honor", are hung on the wall in the office. The more solid it is, the better. Advertising and chic furnishings can affect the cost of the tours.

If the employees started talking about refunds, it is better to immediately refuse the services of this agency.

When considering the terms of the tour, the operator must offer for review the draft contract, brochures, the official tour program, clarify the procedure for obtaining a visa, talk about penalties, living conditions, remoteness from the center, the availability of a beach, pool, etc., negotiate the conditions of medical insurance and its payment (it may be paid separately).

After resolving all issues, including discounts, return conditions, the client can pay for the tour. It is not recommended to pay the amount in the last minutes: overlaps may occur with paperwork, booking tickets and hotel seats. For fast communication, you must leave your mobile number with the operator.

Rating of tour operators in Novosibirsk 2020

TOP-5 is compiled on the basis of posted information, customer reviews.

"Kaleidoscope"

Address: M. Ploschad Garin-Mikhailovsky, st. Chelyuskintsev, 14/2, floor 4, office 416
Phones: ☎ + 7 (383) 349-90-24, ☎ + 7 (913) 450-50-88, hotline ☎8 (800) 100-93-51
Website: https://kpkt.ru/
Working hours: Mon-Fri: 09.00 - 20.00 Sat: 11.00 - 17.00 Sun: day off
Number in the unified register of tour operators: РТО 019303

A tour operator with a developed network of its own regional offices, specializes in tours around the country, and develops domestic tourism in Russia. The company has been operating since March 2006. The organization offers more than 5,000 tours in Russia by rail and bus. A convenient booking system allows you to serve clients with VIP packages and conduct inexpensive individual excursions.

A bonus program is offered for managers, and a high commission for travel agencies. The operator's product "Kaleidoscope" is sold by 1,500 agencies. The organization's addresses are located in six major cities of Russia, including Novosibirsk.

The company issues visas, insurance, offers hot tours, works with private traders, provides transport services for the delivery of tourists or goods to a specified location (transfer). Tours are offered in Russia (more than 5 thousand), the CIS countries, the Baltic States, Turkey, the Middle East, Southeast Asia, all parts of Africa. Tourists are offered to travel to the USA, Canada, the Caribbean, Central and South America, Europe and Scandinavia, Oceania, Australia, Japan.

One day of the tour costs about 1,700 - 8600 rubles, a vacation in Crimea will cost 14,850 rubles, along the Golden Ring - 18,900 rubles. Payment for services is carried out by cards and cash.

• a network company operating in several cities;
• selling your own product in regional offices;
• sale of 5000 tours in Russia;
• the product is sold by 1,500 travel agencies throughout the country;
• convenient booking system;
• a bonus program is offered to managers;
• high commission percentage;
• work 24/7/365;
• high level of service in the directions offered by the operator;
• Individual approach to each client;
• Excellent value for money and quality;
• assistance in choosing a tour regardless of time intervals;
• a separate manager works with a large project;
• a large selection of tours for schoolchildren;
• copes well with day trips.

• most of the tours are only in Russia.

"Globus - tour"

Address: M. Gagarinskaya, st. Sovetskaya, 64, floor 4, office 403
Phones: ☎ + 7 (383) 334-05-86, ☎ + 7 (383) 334-05-87, ☎ + 7 (383) 200-05-00
Page: https://globus-tour.ru/
Opening hours: Mon-Fri: 10.00 - 20.00 Sat: 11.00 - 18.00 Sun: closed
Number in the unified register of tour operators: РТО 001058

The company has been operating since 1996 and has 40 employees. The certification of professional activities is carried out twice a year, the results are confirmed by certificates of advanced training. The Novosibirsk office is located in the southwest of the city. The organization's product is sold in 2500 agent offices in major cities of Russia. Twice a year the company goes to training seminars for agents, after which the best specialists are awarded certificates and diplomas.

Among the offered tours are exotic, ski, wedding, wellness, cruises, weekend tours, for business and shopping, educational, entertainment, corporate. Clients are offered to visit European countries, near and far abroad, countries of the Caribbean, Asia, Malaysia, American continents. You can even go to Antarctica. The company's travel services include: insurance, corporate services, ordering tickets to cinema, theaters, ordering a car rental; organization of excursions and transport to the place of stay, booking hotels, air tickets, obtaining visas; all types of transfers. Children can relax for 3 weeks in Crimea for 38 - 62 thousand rubles.

Thanks to modern technologies, the company has implemented its own on-line search system. Booking of hotels, tours is carried out in real time. Works on-line - a consultant who will answer all the client's questions at any time of the day. Last minute tour can be ordered on the website by leaving a request. The first time a newcomer contacts the company, he receives a discount on the Day of Sales promotion, a cash certificate or a gift.

There are parking spaces for customers near the office building. The office has free Wi-Fi and a children's room with children's animation. They will study with the child while the parents choose the tour. You can pay by cards and cash.

• more than 20 years of experience;
• reliable tour operator;
• work in different directions;
• offers tours to anywhere in the world;
• travel for leisure, education, business and shopping;
• several phones work;
• high speed of work with clients;
• competent staff with higher education diplomas;
• there is parking;
• free Wi-Fi;
• the service “delivery to the place from home” works;
• there is a system of discounts for beginners;
• comfortable waiting conditions for clients and children;
• company news can be received by SMS and e-mail newsletter;
• an on-line consultant helps to resolve issues and negotiate the nuances of the trip;
• emergency telephones work around the clock;
• company tours are offered by 2.5 thousand agencies;
• offsite seminars are held to train employees of travel agencies.

• high prices for tours without discounts;
• large fees may apply for children without discount;
• in case of unsuccessful registration of visas, a high percentage of the commission is taken;
• no negative reviews - vigilant company moderators are watching this.

"Big Altai"

Address: M. Gagarinskaya, st. Sovetskaya, d. 64, BC. Soviet
Phone: ☎ + 7 (983) 310-63-90
Website: https://big-altai.ru/
Working hours: Mon-Fri: 09.00 - 18.00, Sat-Sun: closed
Number in the unified register of tour operators: РТО 019715

For lovers of outdoor activities, the tours offered by "Big Altai" are suitable. The tour operator has been working on the market since 2011. Representative offices are located in other large cities of the Russian Federation. Residents of any part of Russia can choose seasonal trips from 5 days to 3 weeks. Horseback riding, hiking, car, individual, group, adventure tours, trekking and climbing are offered to clients between the ages of 18 and 60. For a comfortable pastime, groups of 12 - 15 people are formed. You can go fishing and hunting, on holidays, excursions, yoga and fitness tours, fly by helicopter. The main thing on the trip is to see the beauty of the Altai Territory, rivers, waterfalls, mountain passes, swim on the lake, climb to the top of the ridge, and visit wonderful places. Natural excursions are included with each tour. For horseback riding, you do not need to have special training.

The cost of travel includes: transfer, excursions, snacks and main food, sauna, etc. Tour cost: 24,000 - 47,000 rubles. The most expensive is 85,000 rubles. Medical insurance is issued separately. If the client lives far from Novosibirsk, he will have to fork out for tickets (train, plane). Prepayment is valid. The company's employees are trained in their own "School of Guides", each has a higher education in the field of tourism.

• interesting and unusual adventure tours in Altai in the absence of civilization and infrastructures;
• guaranteed arrival dates;
• professional organization of walks and trips;
• tours are suitable for everyone, you do not need to specially prepare for them;
• a variety of tourism for recreation, sports, holidays and business;
• professional guides;
• positive experiences and clean air are guaranteed;
• horse rides are allowed for children aged 8 and over.

• high prices;
• does not work on weekends;
• small selection of countries: tours only in Russia and Mongolia;
• most of the tours are for adults;
• the cost of the tours does not include air and train tickets.

"Center for Active Tourism"

Address: m. Marshal Pokryshkin, st. Derzhavin, 13, 1st floor, CAT office
Phones: ☎ + 7 (383) 383-54-81, hotline ☎8 (800) 707-54-81
Website: https://catours.ru/
Opening hours: Mon-Fri: 10.00 - 19.00 Sat-Sun: closed
Number in the unified register of tour operators: РТО 018827

The center offers tours throughout Russia and quality rest in Altai. The company has been operating since 2008. Representative offices of the organization operate throughout Russia, there are agents in Germany, Poland, France, Czech Republic. Tours include walking, horseback riding, cycling, helicopter routes, ascents and jeep expeditions, motorcycle tours, fishing, hunting, rafting, family excursions and extreme quests for adventure lovers. Organization of b2b, corporate, MICE events is also on the list of CAT services. We offer tours for holidays, seasonal, New Year's, traveling with children. Our own high-quality and constantly updated equipment for tours gives tourists the opportunity to feel comfortable and safe while traveling. The company has its own car park, which includes crossovers, jeeps and minibuses. In Gorny Altai, 2 recreation centers with a cheese dairy and a restaurant were built, where food is prepared from natural products.

The cheapest one-day tour: 1200 - 1800 rubles, the most expensive for 13 days - 95000 rubles. Climbing the Demavend volcano in Iran will cost 75,600 rubles. The order can be made on the website in 1 click. For each tour there is detailed information with the program, place of residence, menu, spelled out what to take with you and how to prepare, what documents are needed.

• reliable tour operator;
• attentive attitude to clients;
• have their own recreation centers, cheese dairy, restaurant;
• organized own car park;
• own equipment is kept in perfect order, constantly updated;
• safety and comfort are guaranteed;
• no force majeure in case of shortage of the group;
• there are representative offices in Russia and Europe;
• experienced specialists - instructors work;
• professional staff;
• acceptable cost of services;
• great site with detailed information on each tour.

• only Russia and the CIS countries are covered.

"Altair - tour"

Address: m. Lenin Square, st. Sovetskaya, 65, office 15
Phone: ☎ + 7 (383) 210-03-23, ☎ + 7 (383) 212-51-15
Internet page: https://altairtour.ru/
Opening hours: Mon-Fri: 10.00 - 19.00 Sat: 10.00 - 15.00 Sun: closed
Number in the unified register of tour operators: РТО 000316

The tour operator offers trips to Russia, the CIS countries, South America, Western Europe, Southeast Asia, the Middle East and Turkey. The company's partners are Biblio Globus, Anex, Pegas Touristik, PAC Group, Coral Travel. The head office is located in Novosibirsk, it has been operating since 2001. Among the main services: hot tours, insurance, transfer, visa processing, air tickets. Extreme tourism, yoga - tours, travel, expeditions, family vacations, cultural and environmental programs - the main list of types of tours. Separate trips are offered for seniors and children.The main direction is the organization of trips in the Altai mountains. For nature lovers in Russia, we offer recreation at the bases and in hotel complexes located in ecologically clean, protected areas. Prices vary by tour type and location.

• large selection of tours;
• tours for all ages, including children and seniors;
• work with reputable travel agents and tour operators;
• decent work experience in the tourism market;
• professional team;
• the ticket office works with experienced staff who will find the right flight for business clients.

• not detected.

Pivot table

Conclusion

The tour operator starts at the office. There are conscientious and reliable operators in Novosibirsk who are not indifferent to their customers. If a tourist's vacation begins immediately after contacting the selection and purchase of a tour, while bringing a lot of positive emotions and impressions, then the choice of the tour operator was made correctly.